The Effect of customer satisfaction on behavioral intentions: a study on consumer behavior of car insurance in Melbourne, Australia
 Artikel Jurnal
Alfari Nabawi Putra Aji, author
Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia
Fakultas Ilmu Administrasi Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Radita Senja Maharani, author
Pengaruh ethical sales behavior terhadap kepercayaan pelanggan komitmen pelanggan dan loyalitas pelanggan pada nasabah Bank Syariah = The influence of ethical sales behavior towards customer trust customer commitment and customer loyalty in Syariah Bank customer
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Delvin, Kimberly, author
Customer service training
ATD Press, 2015
 Buku Teks
Hariyo Tri Sedewo, author
Pengaruh outcome quality, interaction quality dan peer-to-peer quality terhadap customer satisfaction dan customer loyalty pada industri kedai kopi = The effect of outcome quality, interaction quality and peer-to-peer quality towards customer satisfaction and customer loyalty in the coffee shops industry
Universitas Indonesia, 2017
 UI - Skripsi (Membership)
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