Chintya Widyaning Putri Utami, author
Analisis pengaruh customer value terhadap kinerja customer relationship management pada industri ritel Indonesia = The impact of customer value on customer relationship management performance in Indonesia's retail industry / Chintya Widyaning Putri Utami
Fakultas Teknik Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Nisa Sofnia, author
Perceived quality, customer satisfaction, switching barrier dan customer loyalty pada konteks business to business = Perceived quality, customer satisfaction, switching barrier and customer loyalty in business to business context
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
Williams, Tom
Dealing with customer complaints
Gower Publ., 1996
 Buku Teks
Mochammad Auditya Brilliant, author
Analisis pengaruh kepuasan dan kepercayaan e-customer terhadap loyalitas e-Customer pada pelanggan e-commerce di Jabodetabek = Influence analysis of satisfaction and trust toward e-Customer loyalty to e-commerce customer in greater Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Esti Warastika, author
Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
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