Filino Nicholas Liberty, author
Analisis performa media sosial dalam customer service (studi kasus: XLcare) = Analysis of social media service performance in customer service area (case study: @XLcare) / Filino Nicholas Liberty
2015
 UI - Tesis Membership
Kenji Bisma Wibawa Junardy, author
Pengaruh konsep railqual dari kualitas pelayanan terhadap kepuasan pelanggan studi kasus kereta penumpang antar kota pt kai = The effect of railqual concept of service quality towards customer satisfaction case study of indonesian inter city train of pt kai / Kenji Bisma Wibawa Junardy
2015
 UI - Skripsi Membership
Chestnut, Bill, author
Quality assurance : an Australian guide to ISO 9000 certification
Addison-Wesley Longman, 1997
 Buku Teks
Nidia Ardina, author
Analisis kepuasan pelanggan tentang kualitas layanan call center PT Garuda Indonesia = Customer satisfaction analysis on quality of service call center PT Garuda Indonesia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Skripsi Membership
Suzanna Hadi Ma`rifat, author
Analisis penerapan ISO 9001:2000 terhadap kepuasan pelanggan (studi kasus pada Taylor Wharton (M) Sdn. Bhd.)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2004
 UI - Tesis Membership
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