Tobing, Evelyn Margaretha Ully, author
Peningkatan Loyalitas dengan Melakukan Segmentasi Pelanggan Berdasarkan Customer Lifetime Value pada UMKM Fashion Etnik Modern = Increasing Loyalty by Segmenting Customers Based on Customer Lifetime Value in Modern Ethnic Fashion MSMEs
Fakultas Teknik Universitas Indonesia, 2023
 UI - Skripsi Membership
Allen, Gemmy S., author
Management : an approach to customer expectation / Gemmy S. Allen, Warren N. Plunkett, Raymond F. Attner
South-Western Cengage Learning, 2013
 Buku Teks
Buttle, francais, author
Customer relationship management: concepts and technologies
Elsevier/Butterworth-Heinemann, 2009
 Buku Teks
Sinulingga, Wita Elvirna, author
Pengaruh customer relations terhadap loyalitas konsumen (studi pada konsumen pemgiriman paket PT. Pos Indonesia, Jatinegara, 2012) = The effect of customer relations for consumer loyalty
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi (Open)
Kasmir, author
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
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