Erlangga Al Farozi, author
Perancangan perjanjian tingkat layanan dan standar proses pengelolaan tingkat layanan teknologi informasi berbasis standar ISO 20000 dan ITIL V3 2011: Studi Kasus PT XYZ = Designing service level agreement and standard of service level management process for information technology based on ISO 20000 Standards and ITIL V3 2011: A Case Study at PT XYZ
Fakultas Ilmu Komputer Universitas Indonesia, 2013
 UI - Tugas Akhir
Hermawan Alfianto, author
Startegi bisnis penerapan wireless local loop CDMA IS-95 di PT. Telkom Divisi Regional II Jakarta
Fakultas Teknik Universitas Indonesia, 2000
 UI - Tugas Akhir
Rieky Zainal, author
Analisis pengendalian risiko bisnis layanan wholesale incoming SLI Telkom = Risk control analysis of telkom incoming SLI wholesale business service
Fakultas Teknik Universitas Indonesia, 2013
 UI - Tesis (Membership)
Yuvita Dian Safitri, author
Otomatisasi pemantauan capaian service level agreement satelit landsat-8 di Stasiun Bumi Penginderaan Jauh Rumpin
Bidang Diseminasi Pusat Teknologi dan Data Penginderaan Jauh LAPAN, 2018
 Artikel Jurnal
Broadband wireless and WIMAX: comprehensive report
International Engineering Consortium
International Engineering Consortium, 2004
 eBooks
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