Wisnu Riszeki, author
Penilaian kualitas pelayanan rawat inap rumah sakit dengan menggunakan metode servqual = Service quality assessment of hospital overnight care by using servqual method
Fakultas Teknik Universitas Indonesia;, 2008
 UI - Skripsi (Open)
Wistar Tjoetarno, author
Pengukuran customer lifetime value (CLV) : studi komparasi 3 hypermarket do Kodya Depok
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008
 UI - Tesis (Open)
Ainun Nisalatin Najiyah, author
Strategi peningkatan kualitas layanan terminal petikemas menggunakan metode servqual dan house of quality = Service quality improvement strategy for container terminal using servqual and house of quality.
Fakultas Teknik Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Shintia Devi Permatasari, author
Analisis Equity Drivers, Customer-Based Brand Equity, dan Customer Loyalty di dalam industri Hypermarket : studi kasus Hypermarket Carrefour = Analysis of Equity Drivers, Customer-Based Brand Equity, and Customer Loyalty in Hypermarket industry : study case Hypermarket Carrefour
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Khoirun Nisa`ul Afifah, author
Strategi peningkatan kualitas pelayanan online qrocery menggunakan integrasi metode servqual dan kano model ke dalam QFD = Service quality improvement strategy in online grocery by using integration of servqual and kano model methods into QDF
Fakultas Teknik Universitas Indonesia, 2017
 UI - Skripsi (Membership)
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