Nia Kurniasih, author
Analisis pengembangan kualitas pelayanan produk telekomunikasi selular diatas kapal menggunakan metode service quality & quality function deployment = Quality development analysis for on board marine vessel cellular telecommunication service by using service quality & quality function deployment method
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Alicia Ti, author
Prioritas peningkatan kualitas pelayanan pasien BPJS pada rumah sakit umum = Priorities to improve service quality for BPJS patients in public hospitals
2017
 UI - Skripsi (Membership)
Tri Andi, author
Perbandingan pengalaman pelayanan terhadap repatronage intention antara department store dan hypermarket : studi kasus giant hypermarket dan centro department store = A Comparison of service experience on repatronage intention between hypermarkets and departement store : study giant hypermarket and centro department store
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Open)
Harahap, Zulpan E., author
Analisis kualitas pelayanan SIM pada satpas SIM polda metropolitan Jakarta raya dengan menggunakan metode service quality
Program Pascasarjana Universitas Indonesia, 2005
 UI - Tesis (Membership)
Ja`far Amiruddin, author
Upaya peningkatan kualitas pelayanan di perpustakaan dengan menggunakan metode gabungan servqual, kano model dan QFD (studi kasus di Pusat Jasa Perpustakaan dan Informasi Perpustakaan Nasional RI) = Improvement of service quality in library based on combined Method : Servqual, Kano Model and QFD (Case : Center for Library Service National Library of Indonesia)
Fakultas Teknik Universitas Indonesia, 2003
 UI - Tesis (Membership)
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