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Dyah Vithalokha, author

Integrasi model kano Importance Performance Analysis (IPA) untuk analisis kepuasan kerja = Integration of kano model and Importance Performance Analysis (IPA) for job satisfaction analysis

Universitas Indonesia, 2016

UI - Tesis (Membership)

Halida Destiani Moeis, author

Usulan peningkatan kepuasan pelanggan dengan metode servqual di pusat layanan perusahaan Telekomunikasi = Proposal on improvement of customer satisfaction with servqual method in telecommunication company's services center

Fakultas Teknik Universitas Indonesia, 2008

UI - Skripsi (Open)

Graidy Arianugraha Hadiwardoyo, author

Pengukuran kepuasan pelanggan eksternal pada pusat administrasi program vokasi UI dengan servqual = External customer satisfaction measurement in pusat administrasi program vokasi UI with servqual

Fakultas Teknik Universitas Indonesia, 2016

UI - Skripsi (Membership)

Nurul Fikri Maulana, author

Upaya peningkatan kualitas pelayanan unit rawat jalan rumah sakit umum daerah dengan metode integrasi serqual dan kano kedalam quality function deployment = Efforts to improve quality of services of outpatient unit district general hospital with integration method servqual and kano model to the quality function deployment

Fakultas Teknik Universitas Indonesia, 2010

UI - Skripsi (Open)

Adhitya Novian Raidy, author

Pengukuran kualitas layanan pengembangan SI/TIi produksi terhadap pelanggan internal perusahaan dengan menggunakan metode service quality (servqual) dan model kano dengan studi kasus PT XYZ = Measurement of production information system information technology development service quality using service quality servqual and kano model for case study PT XYZ

Fakultas Ilmu Komputer Universitas Indonesia, 2013

UI - Tugas Akhir

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