Rahmat Adi Seputro, author
Analisis peningkatan kinerja pelayanan jasa pada bengkel mobil dengan metode Servqual dan quality function deployment = Analysis of performance improvement services on car service station with service quality and quality function deployment
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Fadhly Radite Adryan, author
Peningkatan kualitas layanan sistem informasi dengan integrasi metodologi service quality kano quality function deployment dan system dynamics : studi kasus Divisi Global Service Assurance PT Telekomunikasi Indonesia Internasional = The quality improvement of information systems services by integration of service quality kano quality function deployment and system dynamics methodology : a case study of Global Service Assurance Division in PT Telekomunikasi Indonesia internasional
Fakultas Ilmu Komputer Universitas Indonesia, 2013
 UI - Tugas Akhir
Krisnawanti Iswandari, author
Desain dan rencana mutu pelayanan di unit rawat jalan Rumah Sakit QADR Tangerang tahun 2011-2016 dengan metode SERVQUAL-QFD (quality function deployment) = Design and plan of service quality at outpatient unit at QADR hospital 2011- 2016 using SERVQUAL-QFD (quality function deployment) method
Program Pascasarjana Universitas Indonesia, 2011
 UI - Tesis (Open)
Meningkatkan mutu pelayanan pelanggan dalam sistem penyewaan tower crane PT. X dengan menggunakan metode quality function deployment
Fakultas Teknik Universitas Indonesia, 1997
 UI - Skripsi (Membership)
Nurul Fikri Maulana, author
Upaya peningkatan kualitas pelayanan unit rawat jalan rumah sakit umum daerah dengan metode integrasi serqual dan kano kedalam quality function deployment = Efforts to improve quality of services of outpatient unit district general hospital with integration method servqual and kano model to the quality function deployment
Fakultas Teknik Universitas Indonesia, 2010
 UI - Skripsi (Open)
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