Cheppy Rymetaatmadja, author
Analisis faktor faktor yang mempengaruhi kepuasan pelanggan dengan metode regresi dan importance performance analysis studi kasus di PT Pelabuhan Indonesia I Cabang Tanjung Priok = Analysis of the factors that affect customer satisfaction with the regression method and importance performance analysis case study in PT Pelabuhan Indonesia II Branch Tanjung Priok
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis (Membership)
Herman Prasojo, author
Analisis kepuasan pelanggan terhadap layanan sub divisi klaim kendaraan bermotor (CAC) PT. Asuransi Jasa Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005
 UI - Tesis (Membership)
Luky Hananto, author
Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Mega Devi Alkhafidh, author
Analisis Pengaruh Online Convenience Terhadap Customer Satisfaction Dan Electronic Word of Mouth: Studi Kasus Pada Sociolla = The Impacts of Online Convenience to Customer Satisfaction and Electronic Word of Mouth: A Case Study on Sociolla
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Gerson, Richard F., author
Mengukur Kepuasan Pelanggan=measuring customer satisfaction
PPM, 2002
 Buku Teks
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