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Bernaded Oka Anggarani, author

Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory

Fakultas Teknik Universitas Indonesia, 2018

UI - Tesis (Membership)

Arifah Nur Huda, author

Analisis Hubungan Antara Eco Servqual Dan Customer Satisfaction Dengan Peran Moderasi Gender, Serta Revisit Intention Pada Green Hotel Di Indonesia = Analysis of the Relationship Between Eco Servqual and Customer Satisfaction with the Role of Gender Moderation, and Revisit Intention to Green Hotels in Indonesia

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023

UI - Tesis (Membership)

Syarifa Furaida, author

Perancangan model peningkatan kepuasan dan loyalitas pelanggan pada bengkel mobil resmi = Designing a model to improve customer satisfaction and loyalty in automotive authorized repair

Fakultas Teknik Universitas Indonesia, 2018

UI - Tesis (Membership)

Aisyah Nur Mahmudah, author

Penilaian kualitas pelayanan frontliner generasi X dan Y terhadap kepuasan pelanggan dengan menggunakan servqual dan kano = Service quality assessment of X and Y generation frontliner using servqual and kano model

Fakultas Teknik Universitas Indonesia, 2019

UI - Tesis (Membership)

Dewi Sagita Pranata, author

Dampak servqual corporate reputation dan perceived value terhadap customer satisfaction dan pengaruhnya terhadap positive WOM dan intention of continuance: studi kasus internet banking BNI = The impact of servqual corporate reputation and perceived value towards customer satisfaction and its implications to create positive WOM and intention of continuance: case study of internet banking BNI

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Tesis (Membership)

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