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Athanasius Gregorius Mangentang, author

Analisis pengaruh penggerak ekuitas pelanggan (customer equity drivers) terhadap loyalitas pelanggan bisnis di sektor penyedia jasa layanan I.T = Analysis of customer equity drivers effects on customer loyalty in B2B I.T services context / Athanasius Gregorius Mangentang

2015

UI - Tesis (Membership)

Esti Warastika, author

Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Skripsi (Membership)

Ananggadipa Ganeswara, author

Pengaruh kualitas layanan terhadap retensi pelanggan pada layanan mobile banking melalui kualitas hubungan sebagai mediasi = The impact of mobile banking service quality towards customer retention through the mediation of relationship quality.

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Skripsi (Membership)

Mila Pradita Aulia, author

Pengaruh Kualitas Layanan (Service Quality) terhadap Loyalitas Pelanggan (Customer Loyalty) di Mediasi Oleh Kepuasan Pelanggan (Customer Satisfaction) Pada Pelanggan Maskapai Citilink di Bandara Internasional Soekarno-Hatta Cengkareng = The Effect of Service Quality on Customer Loyalty in Mediation By Customer Satisfaction With Citilink Customer Customers at Soekarno-Hatta International Airport Cengkareng

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Skripsi (Membership)

Alia Latifah Hanum, author

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis (Membership)

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