See Allo

Buttle, Francis, author

Customer relationship management (manajemen hubungan pelanggan) : concept and tools = Customer relationship management

Bayumedia Publishing, 2007

Buku Teks

Anita Firawati, author

Analisis Penerapan Customer Relationship Marketing dan Pengaruhnya Terhadap Brand Equity: Studi Kasus Call Center Bank Mandiri

Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2010

UI - Tesis (Open)

Dwiska Aini Nurrahma, author

Pengembangan Model RFM untuk Analisis Segmentasi Pelanggan Ritel Rumah Tangga = RFM Model Development for Household Retail Customer Segmentation Analysis

Fakultas Teknik Universitas Indonesia, 2021

UI - Tesis (Membership)

M. Dachyar, author

Perancangan Model Penilaian Kinerja Customer Relationship Management dalam Industri Perbankan menggunakan Metode Analytic Hierarchy Process

Fakultas Teknik Universitas Indonesia, 2005

Artikel Jurnal

Buttle, francais, author

Customer relationship management: concepts and technologies

Elsevier/Butterworth-Heinemann, 2009

Buku Teks

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