Analisis hubungan customer engagement dan customer relationship management blitzmegaplex melalui twitter = The correlation analysis between customer engagement and customer relationship management of blitzmegaplex on twitter
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Makalah dan Kertas Kerja
Rony Sahat N., author
Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis (Membership)
Yustina Dwiratna G., author
Penerapan customer relationship management dalam membentuk loyalitas pelanggan pada aktivitas pemasaran konsultan jasa BUMN (kasus : PT Energy Management Indonesia) = Customer relatiomhip management implementation 10 build a customer loyalty in a state-owned service company marketing activities (case: PT Energy Management Indonesia)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2009
 UI - Tesis (Open)
Schmitt, Bernd., author
Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt
Wiley, 2003
 Buku Teks
Afif Gifano, author
Pengaruh customer relationship management terhadap loyalitas pelanggan : studi pada program Garuda frequent flyer pada maskapai penerbangan Garuda Indonesia di Jakarta) = The effectiveness of customer relationship management toward customer loyalty : studies Garuda frequent flyer program on Garuda Indonesia airlines in Jakarta
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi (Open)
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