Gertrudis Ratna, author
Analisis loyalitas pelanggan Lion Air dengan metode data mining = Analysis of loyalty of Lion Air's customer by data mining method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Luky Hananto, author
Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Indar Robbi Mardiyan, author
Perbaikan proses pelayanan pelanggan dengan metode lean sigma : studi kasus pada departemen LDR PT Palyja = Improveing customer service process using lean sigma method : case study at LDR department of PT Palyja
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Agus Suryanto, author
Identifikasi paket jasa survei pada pelanggan dengan metode data mining = Identification of survey service package for customer with data mining method.
Fakultas Teknik Universitas Indonesia, 2021
 UI - Tesis (Membership)
Allessandro Nazzario Junior, author
Mengetahui tingkat kualitas pelayanan administrasi kependudukan dengan metode customer satisfaction index, servqual, dan importance performance analysis Studi Kasus: Kantor Kelurahan Mekarsari, Depok = Determining the level of quality of public administration services using customer satisfaction index method, servqual, and importance performance Analysis Case Study: Mekarsari District Office
Fakultas Teknik Universitas Indonesia, 2020
 UI - Skripsi (Membership)
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