Buttle, francais, author
Customer relationship management: concepts and technologies
Elsevier/Butterworth-Heinemann, 2009
 Buku Teks
Pelton, Lou E., author
Marketing channels : a relationship management approach
McGraw-Hill Irwin, 2002
 Buku Teks
Yustina Dwiratna G., author
Penerapan customer relationship management dalam membentuk loyalitas pelanggan pada aktivitas pemasaran konsultan jasa BUMN (kasus : PT Energy Management Indonesia) = Customer relatiomhip management implementation 10 build a customer loyalty in a state-owned service company marketing activities (case: PT Energy Management Indonesia)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2009
 UI - Tesis (Open)
Deskripsi strategi komunikasi pemasaran Customer Relationship management oleh Marketing Executive dalam penjualan Harian Kompas melalui agen kepada pelanggan
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Skripsi (Membership)
Triastuti Chandrawati, author
Analisis Probabilitas Lapse Polis Asuransi Jiwa dengan Memanfaatkan Data Customer Relationship Management Menggunakan Generalized Linear Model = Life Insurance Policy Lapse Analysis Using Customer Relationship Management Data and Generalized Linear Model
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis (Membership)
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