Juni Chiudri, author
Strategi pemasaran Customer Relationship Management melalui Personal Maternity Officer dalam pemanfaatan persalinan di Rumah Sakit Hermina Daan Mogot = Customer Relationship Management marketing strategy through Personal Maternity Officer in labor at Hermina Daan Mogot Hospital
Universitas Indonesia, 2013
 UI - Tesis (Membership)
Harvard business review on customer relationship management
Harvard Business School Publication, 2001
 Buku Teks
Daniel, author
Evaluasi atas konsep-konsep customer relationship management
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2003
 UI - Skripsi (Membership)
Dyche`, Jill, author
The CRM handbook : a business guide to customer relationship management
Addison-Wesley, 2002
 Buku Referensi
Kumar, V., author
Customer relationship management: concept, strategy, and tools
[Springer, ], 2012
 eBooks
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