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Sinaga, Eduard Hamonangan, author

Pengaruh kualitas layanan purna jual terhadap kepuasan pelanggan : studi terhadap kualitas layanan purna jual Blackberry Center pada Blackberry Center Margocity Depok = Effect of sales service quality customer satisfaction : study on the quality of after sales service in Blackberry Center Margocity Depok

Fakultas Kesehatan Masyarakat Universitas Indonesia, 2012

UI - Skripsi (Membership)

Gita Larasati, author

Analisis peranan ekuitas merek terhadap kepuasan pelanggan dan loyalitas merek pada The Harvest Patissier & Chocolatier = Role of brand equity to customer satisfaction and brand loyalty at The Harvest Patissier & Chocolatier

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Skripsi (Membership)

Euis Raolina, author

Tingkat kepuasan pelanggan terhadap pelayanan di Gedung Kesenian Jakarta: studi kasus perbandingan persepsi dan harapan penonton terhadap kualitas pelayanan seni pertunjukan = Attendant satisfaction over the service and the performance at Gedung Kesenian Jakarta: feasibility study n the audience's perception and expectation over service and art performance at Gedung Kesenian Jakarta

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005

UI - Tesis (Membership)

Chandra Lesmana, author

Analisis pengaruh ambient conditions terhadap emotional state, customer satisfaction dan behaviour intention (studi kasus pada konsumen foodrink house) = Analysis of effect of ambient conditions on emotional state, customer satisfaction and behaviour intention (case study on foodrink house consumers) / Chandra Lesmana

2018

UI - Skripsi (Membership)

Esti Warastika, author

Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Skripsi (Membership)

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