Cortada, James W., author
The Quality Yearbook 1994 Edition
McGraw-Hill, 1994
 Buku Referensi
Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
Tarigan, Rostiana, author
Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis (Membership)
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
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