Tri Candra Sakti K., author
Analisis Pengaruh Service Quality Terhadap Kepuasan Konsumen, Loyalitas Konsumen dan Motivasi Konsumen Pengguna ATM di Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis (Open)
Santi Herlina, author
Pengaruh persepsi konsumen mengenai program loyalitas Telkomselpoin terhadap loyalitas pelanggan Telkomsel
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2009
 UI - Skripsi (Open)
Muhamad Fajar Hidayat, author
Pengaruh servicescape terhadap pembentukan electronic word of mouth (studi pada restoran the playground cabang Pondok Indah Mall) = The influence of servicescape on the formation of electronic of word of mouth (studies on the playground restaurant Pondok Indah Mall)
Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Maharani Rachel Genezareth, author
Pengaruh Museum Servicescape Terhadap Word Of Mouth Pada Pengunjung Museum Sonobudoyo Yogyakarta = The Effect of Museum Servicescape on Word of Mouth among Visitors in Museum Sonobudoyo Yogyakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi Membership
Arsh Starfy Firdausy, author
Pengaruh online servicescape terhadap trust dan intention to purchase pada e-commerce marketplace lazada.co.id = The impact of online servicescape toward trust and intention to purchase in e commerce and marketplace lazada co id
2018
 UI - Skripsi (Membership)
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