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Silaen, Naomi Evalyn, author

Pengaruh service recovery terhadap loyalitas pada nasabah Bank Mandiri hu Jakarta Jatinegara Timur

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2008

UI - Skripsi (Open)

Situmorang, Melvayanti, author

Pengaruh Social Media Marketing Activities terhadap Customer Loyalty melalui Value Equity, Brand Equity, dan Relationship Equity Pada Nasabah Pegadaian Tabungan Emas PT Pegadaian (Persero) Di Wilayah DKI Jakarta dan Jawa Barat = The Influence of Social Media Marketing Activities toward Customer Loyalty through Value Equity, Brand Equity, and Rekationship Equity on Pegadaian Tabungan Emas Customer PT Pegadaian (Persero) in DKI Jakarta and West Java Area

Fakultas Ilmu Administrasi Universitas Indonesia, 2020

UI - Tesis (Membership)

Fani Stiyanti, author

Pengaruh iklim layanan dan pelayanan prima SDM terhadap Customer Engagement pada nasabah Bank ABC kantor cabang X unit layanan prioritas

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012

UI - Tesis (Open)

Ami Kusuma Handayani, author

Pengaruh strategi dan implementasi customer relationship management (CRM) terhadap kepercayaan dan loyalitas nasabah (studi virtual assistant chat banking PT Bank Central Asia, Tbk) = Strategy and implementation impact of customer relationship management towards customer's trust and loyalty (study of virtual assistant chat banking PT. Bank Central Asia, Tbk) / Ami Kusuma Handayani

2018

UI - Tesis (Membership)

Aprianto, author

Analisis dampak kualitas pelayanan terhadap loyalitas nasabah melalui kepuasan nasabah pada produk pembiayaan komersial unit usaha syariah PT. Bank Tabungan Negara (Persero) Tbk = Analysis of the impact service quality toward customer loyalty through customer satisfaction on commercial financing products unit usaha syariah PT. Bank Tabungan Negara (Persero),Tbk / Aprianto

2013

UI - Tesis (Membership)

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