Gratia Kristines Ekklesia Rotti, author
Analisis pengaruh Experiential Marketing terhadap Customer Satisfaction dan dampaknya terhadap loyalitas pelanggan : studi kasus Blitz Megaplex Grand Indonesia = Analyze the effect of experiential marketing toward customer satisfaction and its impact on customer loyalty : case study Blitz Megaplex Grand Indonesia
Program Pascasarjana Universitas Indonesia, 2012
 UI - Tesis (Open)
Fahri Dewanto, author
Pengaruh Service Quality, Customer Perceived Value, dan Trust pada Pengemudi Layanan Pesan-Antar Makanan Daring ShopeeFood terhadap Customer Satisfaction = The Effects of Service Quality, Customer Perceived Value, and Trust in ShopeeFood Online Food Delivery Service Drivers on Customer Satisfaction
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Anastasia Esti Prabarini, author
Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen (Studi Kasus New Customer dan Repeat Customer pada Kedai Kopi Franchise dan Non Franchise : Starbucks Coffee dan Jakarta Coffee House) = Analysis of Physical Environment Effects and Disconfirmation on Consumer Satisfaction and Loyalty (Case Study New Customer and Repeat Customer in Franchise and Non Franchise Coffee Shop : Starbucks Coffee and Jakarta Coffee House)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Anastacia Esti Prabarini, author
Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen: studi kasus new customer dan repeat customer pada kedai kopi franchise dan non franchise: Starbucks Coffee dan Jakarta Coffee House = Analysis of physical environment effects and disconfirmation on consumer satisfaction and loyalty: case study new customer and repeat customer in franchise and non franchise coffee shop: Starbucks Coffee and Jakarta Coffee House
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Dian Maradona, author
Pengaruh kesetiaan dan kepuasan pelanggan terhadap perilaku berpindah pada internet service provider = Effects of loyalty and customer satisfaction toward switching intention toward internet service provider
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
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