Bryson, John M., author
Creating your strategic plan : a workbook for public and nonprofit organizations
Jossey- Bass, 2011
 Buku Teks
Latino, Robert J., author
Root cause analysis : improving performance for bottom-line results
CRC Press, 2011
 Buku Teks
Rubin, Rhea Joyce, author
Demonstrating results: using outcome measurement in your library
[American Library association, American Library association], 2006
 eBooks
Nelson, Sandra, author
Implementing for results: your strategic plan in action
[American Management Association, ], 2009
 eBooks
Ury, William, author
Getting past no: negotiating your way from confrontation to cooperation
Bantam Books, 1992
 Buku Teks
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