Handbook of commercial and industrial facilities management
William Wrenall, Quarterman Lee, editors in chief
McGraw-Hill, 1994
 Buku Referensi
Welsh, Alexander N.
Ketrampilan manajemen : buku pendamping manajer dan eksekutif dalam memimpin sepanjang hari = the skills of management / Alexander N. Welsh
Pustaka Binaman Pressindom, 1983
 Buku Teks
The truth about corporate palnning: international research into the practice of planning / edited by David E. Hussey
Pergamon Press, 1983
 Buku Teks
Leland, Karen
Customer service for dummies : a reference for the rest of us!/by karen leland & Keith Bailey
IDG Books Worldwide, 1996
 Buku Teks
Bowman, Donald M.
Management organization and planning edited by Donald M. Bowman and Francis M. Fillerup
McGraw-Hill , 1963
 Buku Teks
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