Aldwin, author
Pengaruh online experience terhadap customer satisfaction dengan mediasi last mile delivery experience-studi kasus pengguna tokopedia = The effect of online experience on customer satisfaction by mediating last mile delivery experience- a case study of Tokopedia users
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi (Membership)
Ristina Dian Astuti, author
Pengaruh e-service quality terhadap repurchase intention melalui customer satisfaction = The effect of e-service quality toward repurchase intention through customer satisfaction
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Pakpahan, Margaretha Uly, author
Analisis pengaruh kepercayaan terhadap merchant internet dengan efek persepsi risiko pelanggan (Consumer Perceived Risk) sebagai variabel moderasi pada kepercayaan pelanggan dalam berbelanja online = Analysis effect of trustworthiness towards internet merchants with effect of consumer perceived risk as moderating variable on consumer trust in online shopping
2013
 UI - Skripsi (Membership)
Muhammad Rezaryano Yahdiyan, author
Pengaruh e-service quality melalui online shopping satisfaction terhadap online repurchase intention dan intention to buy at other online channel: studi kasus tokopedia com = The effect of e service quality through online shopping satisfaction to online repurchase intention and intention to buy at other online channel
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Naomi S, author
Pengaruh experiential marketing terhadap loyalitas pelanggan melalui kepuasan pelanggan pada Restaurant Namaaz Dining = The influence of experiential marketing on customer loyalty through customer satisfaction at Restaurant Namaaz Dining.
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi (Membership)
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