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Avicenna, author

Service redesign dengan metode factor analysis triz dan service blueprint studi kasus kantor penjualan garuda indonesia di senayan city = Service redesign using factor analysis triz and service blueprint case study on garuda indonesia s sales and service office at senayan city

Fakultas Teknik Universitas Indonesia, 2015

UI - Skripsi Membership

Aisyah Nur Mahmudah, author

Penilaian kualitas pelayanan frontliner generasi X dan Y terhadap kepuasan pelanggan dengan menggunakan servqual dan kano = Service quality assessment of X and Y generation frontliner using servqual and kano model

Fakultas Teknik Universitas Indonesia, 2019

UI - Tesis Membership

Adhitya Buwono, author

Pengaruh Switching Cost, Service Quality, Customer Satisfaction terhadap Customer Loyalty pada Provider GSM Berbasis Prabayar di Jakarta

Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2010

UI - Tesis Open

Lily Siswani, author

Membangun kepuasan dan kepercayaan konsumen terhadap penyedia layanan internet ponsel = Building customer satisfaction and trust in mobile internet service provider

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Tesis Membership

Fawaz Imam Subkhi, author

Pengaruh rebranding terhadap loyalitas pelanggan melalui kepuasan pelanggan (Studi pada konsumen gojek di Jabodetabek) = The Effects of rebranding towards customer loyalty through customer satisfaction (Study Case on Gojek’s Consumers in Jabodetabek)

Fakultas Ilmu Administrasi Universitas Indonesia, 2020

UI - Skripsi Membership

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