Soloman, Micah, author
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
Amacom, 2012
 Buku Teks
Solomon, Micah, author
High-tech, high-touch customer service: inspire timeless loyalty in the demanding new world of social commerce
[American Management Association;, ], 2012
 eBooks
Suci Xaviera Wardhani, author
Pengaruh Social Media Marketing Dan Emotional Branding Terhadap Loyalitas Merek Dengan Mediasi Keterlibatan Pelanggan (Studi Pada Instagram @madformakeup.co) = The Influence of Social Media Marketing and Emotional Branding On Brand Loyalty Through Customer Engagement (A Study of @madformakeup.co On Instagram)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
 UI - Tesis (Membership)
Jafar Fathul Haq, author
Pengaruh customer engagement melalui media sosial twitter terhadap pembentukan electronic word of mouth (E-Wom) positif (studi pada Twitter XL@ XL123) = The effect of customer engagement in social media twitter in establish positive electronic word of mouth e wom study on XL @ Twitter XL123
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Anindita Ratnawati Aditya, author
Eksplorasi faktor-faktor online review pada platform media sosial dan review website dalam pemilihan kafe = Exploring factors of online review on social media and review website platforms in choosing cafe / Anindita Ratnawati Aditya
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Tesis (Membership)
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