See Allo

Ristina Dian Astuti, author

Pengaruh e-service quality terhadap repurchase intention melalui customer satisfaction = The effect of e-service quality toward repurchase intention through customer satisfaction

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013

UI - Skripsi (Membership)

M Farid Nuranshory, author

Faktor-faktor penentu customer experience dan pengaruhnya terhadap customer experience satisfaction dan customer emotion satisfaction dikaitkan dengan relationship quality dan customer loyalty di industri perbankan = Determinants of customer experience and its influence on customer experience satisfaction and customer emotion satisfaction associated with relationship quality and customer loyalty in the banking industry

2013

UI - Tesis (Membership)

Gerson, Richard F., author

Mengukur Kepuasan Pelanggan=measuring customer satisfaction

PPM, 2002

Buku Teks

Arivia Tri Dara Yuliestiana, author

Analisis pengaruh experiential marketing terhadap kepuasan konsumen (studi pada THE GOODS CAFE) = The effect of experiential marketing on customer satisfaction (study in THE GOODS CAFE)

Fakultas Ilmu Administrasi Universitas Indonesia, 2014

UI - Skripsi (Membership)

Errid Hadisyah Putra, author

Analisis pengaruh Islamic religiosity dalam hubungan antara perceived value terhadap customer satisfaction: studi kasus: Lombok = The role of Islamic religiosity on the relationship between perceived value toward customer satisfaction: case study Lombok

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016

UI - Skripsi (Membership)

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