Sarah Pamela, author
Pengaruh servicescape terhadap kepuasan pelanggan: studi pada Pavilion Beauty Salon = The influence of servicescape on customer satisfaction: case of Pavilion Beauty Salon
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017
 UI - Skripsi (Membership)
M Farid Nuranshory, author
Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfaction dan Customer Emotion Satisfaction dikaitkan dengan Relationship Quality dan Customer Loyalty di industri perbankan = Determinants of Customer Experience and its influence on Customer Experience Satisfaction and Customer Emotion Satisfaction associated with Relationship Quality and Customer Loyalty in the banking industry / M Farid Nuranshory
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
Simanjuntak, Samuel Edy Mataram, author
Analisis kepuasan konsumen terhadap angkutan pengumpan transjakarta (studi kasus koridor Pulo Gadung - Dukuh Atas 2) = Customer satisfaction analysis on feeder transit of transjakarta (a case study on corridor Pulo Gadung - Dukuh Atas 2) / Samuel Edy Mataram Simanjuntak
2016
 UI - Tesis (Membership)
Riska Edwi Meilia, author
Analisis kepuasan pelanggan eksternal PS Kars FKM UI berdasarkan model AUN-QA tahun 2015 = Quality of the external customer satisfaction PS Kars FKM UI based on AUN-QA model 2015
Universitas Indonesia, 2015
 UI - Tesis (Membership)
Dian Maradona, author
Pengaruh kesetiaan dan kepuasan pelanggan terhadap perilaku berpindah pada internet service provider = Effects of loyalty and customer satisfaction toward switching intention toward internet service provider
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
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