Sri Wulandari Ningrum, author
Strategi dalam peningkatan customer satisfaction dan customer loyalty berdasarkan faktor-faktor customer perceived value pada Grandkemang Hotel Jakarta = Strategies to increase customer satisfaction and customer loyalty based on customer perceived values factors in Grandkemang Hotel Jakarta
Fakultas Teknik Universitas Indonesia, 2019
 UI - Skripsi (Membership)
Fitri Raihani, author
Pengaruh Mobile Wallet Service Dimensions terhadap Customer Loyalty melalui Customer Satisfaction pada Pengguna Dompet Digital LinkAja di Jabodetabek = The Effect of Mobile Wallet Service Dimensions on Customer Loyalty with Customer Satisfaction as a Mediating Variable for LinkAja Users in Jabodetabek
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Muhammad Bagus Trinugraha, author
Pengaruh hedonic value dan utilitarian value terhadap customer satisfaction dan customer loyalty pada pengguna layanan pemesanan penginapan Traveloka untuk generasi Z = Effects of hedonic value and utilitarian value to customer satisfaction and customer loyalty for Traveloka’s room reservation service on generation Z
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Adhitya Buwono, author
Pengaruh Switching Cost, Service Quality, Customer Satisfaction terhadap Customer Loyalty pada Provider GSM Berbasis Prabayar di Jakarta
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis (Open)
Bambang Harmanto, author
Intelligence perspective customer satisfaction analysis toward PLN's service performance : case study PT PLN East Java distribution
Program Pascasarjana Universitas Indonesia, 2006
 UI - Tesis (Membership)
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