Kristian Satrio Wicaksono, author
Pengaruh pemasaran eksperential terhadap loyalitas pelanggan studi kasus: pada Rodalink Kalimalang = An effect of experential marketing on customer loyalty : a case study at Rodalink Kalimalang
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Hanina Ar Ridho, author
Hubungan antara service quality, customer satisfaction, customer loyalty dan word of mouth pelanggan mini market Podjok Halal Jakarta = A comparative study on relationship between service quality customer satisfaction word of mouth and customer loyalty of customers minimarkets Podjok Halal Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Hadi Behzion, author
Criteria and Measures of Customer satisfactions: SERVPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total's model / Hadi Behzion, Mostafa Baghishani
Lambert Academic Pub, 2014
 Buku Teks
Esti Warastika, author
Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Bagus Wicaksono Aji, author
Hubungan antara service quality, customer satisfaction, customer loyalty dan word of mouth pelanggan minimarket Podjok Jakarta = A comparative study on relationship between service quality, customer satisfaction word of mouth and customer loyalty of customers minimarkets Podjok halal Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi (Membership)
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