Gabyta Hasnabila, author
Pengaruh nilai hedonic dan utilitarian terhadap customer delight dalam penerapan metode self-service: studi kasus: Ikea Indonesia = Self-service implementation the effect of hedonic and utilitarian value on customer delight: case study: Ikea Indonesia
2017
 UI - Skripsi (Membership)
Nasution, Yudhita Asih Putri, author
Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Rima Anggun Fajarwati, author
Pengaruh Perubahan Logo Gojek terhadap Sikap Konsumen terhadap Merek = The Effect of Logo Change of Gojek on Consumer’s Brand Attitude
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2020
 UI - Tesis (Membership)
Fahmi Muhammad, author
Analisis pengaruh customer value perspectives terhadap continuance intention dengan mediasi satisfaction dan habit pada penggunaan aplikasi instagram = The effect of customer value perspectives towards continuance intention by the mediation of satisfaction and habit on the usage of instagram apps
2016
 UI - Skripsi (Membership)
Sarah Pamela, author
Pengaruh servicescape terhadap kepuasan pelanggan: studi pada Pavilion Beauty Salon = The influence of servicescape on customer satisfaction: case of Pavilion Beauty Salon
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017
 UI - Skripsi (Membership)
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