Monasisca Noviannei, author
Analisis pengukuran customer satisfaction index dengan metode structural equation modeling di industri telekomunikasi
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Fahmi Muhammad, author
Analisis pengaruh customer value perspectives terhadap continuance intention dengan mediasi satisfaction dan habit pada penggunaan aplikasi instagram = The effect of customer value perspectives towards continuance intention by the mediation of satisfaction and habit on the usage of instagram apps
2016
 UI - Skripsi (Membership)
Sayyidah Fithrie Umami Syuhada, author
Analisis pengaruh online review sebagai referensi pemilihan tempat makan : sebuah eksperimen zero moment of truth = Examining the influence of online review on restaurant choice a zero moment of truth experiment / Sayyidah Fithrie Umami Syuhada
2015
 UI - Skripsi (Membership)
Raihan Yamang Paddere, author
Penerapan "metode musa" untuk peningkatan kualitas pengelolaan pelayanan bus kuning Kampus Depok Universitas Indonesia = Application of musa method for improving the quality of yellow bus service management at the University of Indonesia Depok
Fakultas Teknik Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Dewinta Novaryani, author
Satisfaction Strength dan pengaruhnya terhadap loyalitas di Restoran Marche = Satisfaction Strength and its impact on loyalty at Marche Restaurant
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
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