Tracy, Brian, author
American Management Association, 2002
eBooks
Pearson, Barrie, author
Mercurry, 1991
Buku Teks
Swartz, Greg, author
American Society for Training & Development, 2008
eBooks
Sarah, author
Simon & Schuster, 2001
Buku Teks
Humes. James C.
McGraw-Hill , 1980
Buku Teks