Greenberg, Jerald, author
Behavior in organization: understanding and managing the human side of work
Prentice-Hall, 2003
 Buku Teks
Bennis, Warren G., author
Organization development
Addison-Wesley, [Date of publication not identified]
 Buku Teks
Etzioni, Amitai, author
Modern organization
Prentice-Hall, 1964
 Buku Teks
Peters, Jan Hendrik, author
Service management : managing the image
Trisakti University, 1999
 Buku Teks
Steers, Richard M., author
Managing effective organizations : an introduction
Kent Publishing, 1985
 Buku Teks
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