Goetsch, David L., author
Quality management for organizational excellence : introduction to total quality
Pearson, 2016
Buku Teks
Stamatis, Diomidis H.
Total quality management in health care/D.H. Stamatis
Chicago Irwin 1996 , 1996
Buku Teks
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
Buku Teks
Total quality management dan dana pendidikan
Artikel Jurnal
Dahlgaard, Jens J., author
Fundamentals of total quality management : process analysis and improvement
Chapman & Hall, 1998
Buku Teks
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