Total quality management / Dale H. Besterfield... [et.al]
Prentice-Hall, 2003
Buku Teks
Rubrik "total quality management" , manajemen mutu
Artikel Jurnal
Soewarso Hardjosoedarmo, author
Bacaan terpilih tentang total quality management
Andi, 2001
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Martin, Lawrence L, author
Total quality management in human service organizations
Sage Publications, 2013
eBooks
Thomann, Robert V., author
Systems analysis and water quality management
McGraw-Hill, 1972
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