See Allo

Fandy Tjiptono, author

Total quality management

Andi Offset, 1996

Buku Teks

Hradesky, John L., author

Total quality management handbook

McGraw-Hill, 1995

Buku Referensi

Chiarini, Andrea, author

From total quality control to lean six sigma: evolution of the most important management systems for the excellence

[Springer, Springer], 2012

eBooks

Soewarso Hardjosoedarmo, author

Dasar-dasar total quality management

Andi, 1997

Buku Teks

Kelly, William F., author

Management through systems and procedurs : the total systems concept

Wiley-Interscience, 1969

Buku Teks

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