Toister, Jeff, author
Service failure: the real reasons employees struggle with customer service and what you can do about it
[American Management Association;;;, ], 2013
 eBooks
Cochrane, Susan H., author
Fertility and education: what do we really know?
Johns Hopkins University Press, 1979
 Buku Teks
What do products/services cost how do we know?
 Artikel Jurnal
McIntosh, Jane, author
The practical archaelogist: how we know what we know about the past
Checkmark Books, 1999
 Buku Referensi
Sarel, Michael
Growth in East-Asia: what we can and what we cannot infer / Michael Sarel
International Monetary Fund , 1996
 Buku Teks
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