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Gladys Mayssa Heryanti, author

Pengaruh diferensiasi produk terhadap loyalitas pelanggan instant messenger line (studi pada mahasiswa fisip UI) = the effects of product differentiation toward customer loyalty of instant messenger line (studies in fisip UI student) / Gladys Mayssa Heryanti

2015

UI - Skripsi (Membership)

Alia Latifah Hanum, author

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis (Membership)

Fiona Angelica, author

Analisis pengaruh Equity Drivers terhadap Emotional Loyalty dan Fanaticism pada minuman bubble milk tea = The effects on Equity Drivers towards Emotional Loyalty and Fanaticism on bubble milk tea drinks

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Skripsi (Membership)

Nur Millah Yazthi, author

Persepsi pemuda terhadap lingkungan jasa kualitas makanan, harga, kepuasan dan loyalitas pada tiga jenis restoran ( fine dining, food court, dan fast food ) = Youth perception of service environment food quality, price, satisfaction and loyalty in three types of restaurants fine dining food court, and fast food

2013

UI - Skripsi (Membership)

Ahmad, author

Pengaruh corporate image dan perceived switching cost terhadap perceived service quality dan customer loyalty pada kartu mentari

Universitas Indonesia, 2009

UI - Tesis (Open)

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