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Meivita Fuji Lestari, author

Pengaruh atmosfer restoran terhadap niat perilaku dengan dimediasi oleh persepsi kualitas layanan dan persepsi kualitas makanan pada restoran etnik Jepang; studi kasus restoran Ramen 1 dan restoran Gokana Ramen & Teppan = The effect dining atmospherics on behavioral intentions mediated by perceptions of service quality and food quality at restaurant Ramen 1 and restaurant Gokana Ramen & Teppan

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Siti Kairani, author

Analisis pengaruh kualitas jasa nilai dan kepuasan terhadap niat perilaku konsumen (Studi kasus Lembaga Bahasa I Can Read) = Analyzing the effect of service quality value and customer satisfaction to behavioral intentions (Case study I Can Read Literacy)

2014

UI - Skripsi (Membership)

Nadya Annisa Fitria, author

Analisis pengaruh pelayanan karyawan terhadap kepuasan pelanggan dan word of mouth intention pada restoran casual dining di Jakarta = Analysis of the effect of employee service on customer satisfaction and word of mouth intention at casual dining restaurants in Jakarta

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Tesis (Membership)

Bilqis Safira, author

Service quality and price perception of service: influence on customer satisfaction and behavioral intention moderated by external word of mouth = Kualitas layanan dan persepsi harga layanan: pengaruh kepuasan pelanggan dan niat perilaku dimoderasi oleh word of mouth eksternal

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Skripsi (Membership)

Shantiana Rumiris P., author

Analisis pengaruh kualitas dan perceived value terhadap kepuasan pelanggan dan dampaknya terhadap minat perilaku: studi kasus unit rawat jalan rumah sakit swasta di Jakarta = Analysis the influences of perceived service quality and perceived value toward customer satisfaction and its impact on behavioral intention: a case study of private hospitals in Jakarta

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012

UI - Skripsi (Open)

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