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Chandra Lesmana, author

Analisis pengaruh ambient conditions terhadap emotional state, customer satisfaction dan behaviour intention (studi kasus pada konsumen foodrink house) = Analysis of effect of ambient conditions on emotional state, customer satisfaction and behaviour intention (case study on foodrink house consumers) / Chandra Lesmana

2018

UI - Skripsi (Membership)

Bambang Harmanto, author

Intelligence perspective customer satisfaction analysis toward PLN's service performance : case study PT PLN East Java distribution

Program Pascasarjana Universitas Indonesia, 2006

UI - Tesis (Membership)

Eka Sugiantara, author

Analisis pengaruh pengalaman dan keakraban pelanggan terhadap pembentukan harapan melalui mediator pemahaman peran: studi kasus pada pengguna jasa operator selular di Jakarta

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2004

UI - Tesis (Membership)

Danur Kusuma Atsari, author

Analisis kualitas pelayanan melalui persepsi pelanggan dalam upaya memenuhi kepuasan consume studi kasus layanan konsumen perusahaan jasa pengiriman barang = Analysis of service quality through costumer s perception in purpose to fulfilled customer satisfaction case study of jne s customer service

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014

UI - Makalah dan Kertas Kerja

Aji Lesmana, author

Meningkatkan Customer E-Loyalty dan E-WOM: Peran Service Quality dan Customer Satisfaction Berbasis Elektronik dan Non-Elektronik (Studi Kasus Aplikasi PLN Mobile) = Enhancing Customer E-Loyalty through Electronic and Non-Electronic Based Service Quality and Customer Satisfaction and Its Impact on E-WOM (Case Study PLN Mobile Application)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023

UI - Tesis (Membership)

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