Customer engagement mal perbelanjaan Pacific Place (studi kasus akun twitter @pacificplace) = Customer engagement's Pacific Place shopping mall (case study in twitter account @pacificplace)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Makalah dan Kertas Kerja
Yayuk Fitriani, author
Penggunaan selebriti Korea Selatan dalam meningkatkan customer engagement tokopedia di media sosial twitter = The use of South Korean celebrities in increasing tokopedia’s customer engagement on social media twitter.
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2020
 UI - Makalah dan Kertas Kerja
Rian Lamani, author
Perancangan dan analisis pengembangan strategi CRM (Customer Relationship Management) pada Badan Sertifikasi = Design & analysis of strategy development of CRM (Customer Relationship Management) to Certification Body
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Buttle, francais, author
Customer relationship management: concepts and technologies
Elsevier/Butterworth-Heinemann, 2009
 Buku Teks
Harvard business review on customer relationship management
Harvard Business School Publication, 2001
 Buku Teks
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