See Allo

Dyche`, Jill, author

The CRM handbook : a business guide to customer relationship management

Addison-Wesley, 2002

Buku Referensi

Shafira Azzahra, author

Analisis Pengaruh Customer Relationship Management Terhadap Competitive Advantage Melalui Customer Loyalty Sebagai Mediasi (Studi pada Shopee) = The Effect of Customer Relationship Management on Competitive Advantage Through Customer Loyalty as a Mediating Variable (Study on Shopee)

Fakultas Ilmu Administrasi Universitas Indonesia, 2024

UI - Skripsi Membership

Michael Adhikara Budi, author

Analisis customer value sebagai dasar penerapan customer relationship management (CRM) di industri telekomunikasi seluler

Fakultas Teknik Universitas Indonesia, 2004

UI - Skripsi (Membership)

Adi Kurnia, author

Pengaruh electronic customer relationship management (e-CRM) terhadap e-loyalty melalui e-satisfaction: studi pada website Garuda Indonesia = The effect of electronic customer relationship management (e-CRM) toward e-loyalty through e-satisfaction: study on website of Garuda Indonesia

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Skripsi (Membership)

Kumar, V., author

Customer relationship management: concept, strategy, and tools

[Springer, ], 2012

eBooks

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