Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Fandy Tjiptono, author
Total quality management
Andi Offset, 2003
 Buku Teks
Abidin Eko Priyono, author
Analisis total quality management dalam proses perencanaan strategis sistem informasi
Fakultas Ilmu Komputer Universitas Indonesia, 2008
 UI - Tesis (Open)
Implementasi total quality management di PT. Citra Abadi Sejati Cilengsi : Laporan kerja praktek di PT, Citra Abadi Sejati (Group Texmaco)
Fakultas Teknik Universitas Indonesia, 1997
 UI - Tugas Akhir
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