Aisyah Nur Mahmudah, author
Penilaian kualitas pelayanan frontliner generasi X dan Y terhadap kepuasan pelanggan dengan menggunakan servqual dan kano = Service quality assessment of X and Y generation frontliner using servqual and kano model
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Fahmi Muhammad, author
Analisis pengaruh customer value perspectives terhadap continuance intention dengan mediasi satisfaction dan habit pada penggunaan aplikasi instagram = The effect of customer value perspectives towards continuance intention by the mediation of satisfaction and habit on the usage of instagram apps
2016
 UI - Skripsi (Membership)
Vanessa, author
Peran pemahaman subkultur generasi X dan Y dalam membangun strategi keterlibatan konsumen : Studi terhadap Oreo 100th Anniversary campaign, 2012 = The role of understanding generation X and Y subculture to build customer engagement strategy
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Makalah dan Kertas Kerja
Ni Luh Nicken Sumbariana Sugusta, author
Analisis corporate social responsibility dan service quality terhadap customer satisfaction dan pengaruhnya terhadap customer loyalty; studi kasus pada produk seluler XL (PT. XL Axiata, Tbk) = Analysis the effect of corporate social responsibility and service quality on customer satisfaction and the impact on customers loyalty; case study on XL cellular Ppoduct in PT. XL Axiata, Tbk.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis (Open)
Nadhifa Rizqy Audeta, author
Pengaruh Customer Perceived Value dan Competitive Advantage Terhadap Customer Loyalty Melalui Peran Trust sebagai Mediasi (Studi Pada Generasi Z Pengguna Brand Skintific) = The Influence of Customer Perceived Value and Competitive Advantage on Customer Loyalty Through The Mediating Role of Trust: A Study on Generation Z Users of The Skintific Brand
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
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