Chairul Achir, author
Analisa pengendalian mutu produk pintu bagian luar pada stamping Toyota Astra Motor
1997
 UI - Skripsi (Membership)
Evans, James Robert, 1950-, author
The management and control of quality
South-Western, 2002
 Buku Teks
Evans, James Robert, 1950-, author
The management and control of quality
South Western Cengage Learning, 2011
 Buku Teks
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Manalu, Dame Reiny Elvrida, author
Analisis manajemen kualitas pada layanan berbasis kartu dengan menggunakan pendekatan total quality management di Bank XYZ = Analysis of quality management in card based transaction using total quality management approach at Bank XYZ
[Fakultas Ekonomi dan Bisnis Universitas Indonesia;Fakultas Ekonomi dan Bisnis Universitas Indonesia, Fakultas Ekonomi dan Bisnis Universitas Indonesia], 2014
 UI - Tesis (Membership)
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