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Arief Anggito Abimanyu, author

Pengaruh E-Service Quality terhadap Kepuasan Pelanggan : Studi pada Pengguna Blu by BCA Digital di Jakarta = The Influence of E-Service Quality Dimensions on Customer Satisfaction: A Study on Blu by BCA Digital Users in Jakarta

Fakultas Ilmu Administrasi Universitas Indonesia, 2023

UI - Skripsi (Membership)

Elkarina Cindy Suanita, author

Konseptualisasi kepuasan layanan: pendekatan teori attribusi = Conceptualizing service encounter satisfaction: an attribution theory approach

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016

UI - Makalah dan Kertas Kerja

Gilang Widya Kartika, author

Analisis pengaruh hedonic value dan utilitarian value terhadap kepuasan konsumen, dan behavioral intentions, pada industri fast-casual Restaurant: studi pada Restoran Social House = Analysis of hedonic, and utilitarian values on customer satisfaction and behavioral Intentions, in the fast-casual restaurant industry: case of social house customer

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012

UI - Tesis (Open)

Meico Hendra, author

Pengaruh citra gerai dan sikap terhadap gerai pada kepuasan dan loyalitas pelanggan

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005

UI - Tesis (Membership)

Idamana Banjiwo, author

Pengaruh Penggunaan Media Sosial, Service Quality, dan Electronic Word of Mouth (E-WOM) Terhadap Customer Satisfaction pada Layanan Informasi dan Pengaduan PT Kereta Api Indonesia = The Influence of the Use of Social Media, Service Quality, and Electronic Word of Mouth (E-WOM) on Customer Satisfaction on PT Kereta Api Indonesia's Information and Complaint Services

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2022

UI - Tesis (Membership)

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