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Trya Rahmawati, author

Pengaruh Customer Experience terhadap Revisit Intention melalui Mediasi Customer Satisfaction pada Spincity Bowling Alley = The Influence of Customer Experience on Revisit Intention through mediation Customer Satisfaction in Spincity Bowling Alley

Fakultas Ilmu Adminstrasi Universitas Indonesia, 2022

UI - Skripsi (Membership)

Rangkuti, Freddy, author

Measuring customer satisfaction

Gramedia, 2002

Buku Teks

Shantiana Rumiris P., author

Analisis pengaruh kualitas dan perceived value terhadap kepuasan pelanggan dan dampaknya terhadap minat perilaku: studi kasus unit rawat jalan rumah sakit swasta di Jakarta = Analysis the influences of perceived service quality and perceived value toward customer satisfaction and its impact on behavioral intention: a case study of private hospitals in Jakarta

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012

UI - Skripsi (Open)

Mohammad Yoga Suryanto, author

Analisis pengaruh customer satisfaction, switching cost, dan attractiveness of alternatives terhadap switching intention konsumen telepon genggam berbasis non-android = Analysis of the influence of customer satisfaction, switching cost, and attractiveness of alternatives towards switching intention on non-android mobile phone user

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Skripsi (Membership)

Handrianto, author

Pengukuran customer satisfaction melalui metode servqual pada pelayanan rawat inap rumah sakit santo borromeus Bandung

Universitas Indonesia, 2002

UI - Tesis (Membership)

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