Lucas, Robert W., author
Customer service
[publisher not identified], [date of publication not identified]
 Buku Teks
Smith, Sandra F.
Photo guide of nursing skills
Prentice-Hall, 2002
 Buku Referensi
Mundhenk, Robert T., author
Contact: a guide to writing skills
Houghton Mifflin, 1978
 Buku Teks
Joseph, William, author
Professional service management
McGraw-Hill, 1983
 Buku Teks
Professional guide to diseases
Wolters Kluwer Health
Lippincott Williams & Wilkins, 2013
 Buku Teks
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